International Research
Symposium in Service
Management Register Now! Theme - Harmonising People, Technology,
and Compassion: Reimagining the soul of
Service International Research
Symposium in Service
Management Theme - Harmonising People, Technology,
and Compassion: Reimagining the soul of
Service Register Now!
Welcome to IRSSM

Why Attend IRSSM-12?

The IRSSM Symposium is a distinguished event designed to offer scholarsa unique mentorship and support. It stands out by providing an unparalleled opportunity to engage, interact and receive guidance from leading international experts in the service discipline.

2024
IRSSM

We are delighted to welcome you to IRSSM 2024 “Harmonizing People, Technology and Compassion: Re Imagining the Soul of Service” hosted by WGSHA and TAPMI, Manipal Academy of Higher Education, Manipal, India.

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Welcomgroup Graduate School of Hotel Administration (WGSHA)

Welcomgroup Graduate School of Hotel Administration (WGSHA) is a constituent unit of Manipal Academy of Higher Education, Manipal, and was established in 1986 as a unit of Dr TMA Pai Foundation in partnership with the Hotels Division of ITC Ltd.

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T A Pai Management Institute (TAPMI)

T A Pai Management Institute (TAPMI) was established in 1980 based on the vision of our beloved founder Padma Shree awardee Late Shri. T A Pai. It is one among a select group of the top business schools worldwide to have been accredited with the illustrious Association to Advance Collegiate Schools of Business (AACSB) accreditation as well as Association of MBAs (AMBA).

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Proposed Topics

Save the Dates

This unique atmosphere not only enhances the learning experience but also leaves a lasting impact on attendees, transforming their perspectives on research, fostering lifelong friendships, and encouraging collaborative advancement and more importantly for contributing to others success. 

Abstract submission

30th June, 2024

Extended abstract or full paper submission deadline:

30th June, 2024

Notification of Abstract acceptance

07th July, 2024

Earlybird registration deadline

07th July, 2024

Regular Registration deadline

31st July, 2024

Research workshop

06th August, 2024

Symposium

07th - 09th August, 2024

Our Latest Services

Proposed Topics

This unique atmosphere not only enhances the learning experience but also leaves a lasting impact on attendees, transforming their perspectives on research, fostering lifelong friendships, and encouraging collaborative advancement and more importantly for contributing to others success. 

Role, Impact and Adoption of technology and people

Role, Impact and Adoption of technology and people

Digital Service, Experience and Transformation

Digital Service, Experience and Transformation

Customer Experience Journey and Engagement

Customer Experience Journey and Engagement

Role of People in Services

Role of People in Services

Service Innovations

Service Innovations

Service leadership

Service leadership

August 6th, 2024

Research Advancement Workshop (RAW)

An integral and critical component of IRSSM 2024 is the Research Advancement Workshop (RAW), a unique mentoring workshop intended for research teams, and recognized for its compassionate and supportive research environment. The workshop mentors, all internationally acclaimed senior service scholars, are there to provide constructive reviews and critical pointers designed to help you refine your research ideas and enhance your research and publication potential.

To take full advantage of this interactive, hands-on research mentoring experience, you and your research team should come prepared (2-3 scholars minimum in each research team). To secure a place in the RAW, submit the title of your team’s study, and the names of your team members participating in the workshop.

Workshop Date:
August 6th, 2024
Latest Projects

International Mentors

A panel discussion titled “Harmonizing People, Technology, and Compassion: Reimagining the Soul of Service” has been planned on Wednesday, August 7, 2024 and will feature leading experts from academia and industry.

Have Any Research?

Publication Opportunities

    Registration and Symposium Fees

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    John Maliha

    Business Advisor
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    Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.

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    Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.

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    Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway.

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    CEO, Brick Consulting
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    We denounce with righteous indignation and dislike men who are so beguiled...

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