-
Call: +971 55 3303 900
-
Email: contactirssm@gmail.com
Call: +971 55 3303 900
Email: contactirssm@gmail.com
About IRSSM
The International Research Symposium in Service Managment was initiated in 2010 as part of the Service Education, Research and Innovation (SERI) Initiative.
Why Choose Us
At IRSSM, we are more than just a symposium—we are a global knowledge hub committed to advancing service management research and innovation. With a proven legacy of international collaboration, thought leadership, and academic excellence, we empower researchers, educators, and industry professionals to connect, contribute, and create impact. Every symposium is a gateway to new ideas, cross-cultural exchange, and future-ready insights that shape the evolving world of service excellence.
To promote high-quality research and publications in service management by creating an inclusive, international platform that fosters academic collaboration, professional growth, and the development of impactful knowledge across borders.
To be a globally recognized and respected hub for service research excellence, driving transformative ideas, bridging academia and industry, and shaping the future of service innovation and sustainable practices.
⦿ Academic Integrity and Rigor
⦿ Global Collaboration and Inclusivity
⦿ Innovation and Knowledge Sharing
⦿ Empowerment through Education
⦿ Commitment to Sustainable Service Development
Meet Our Expert Team
FREQUESNTLY ASK QUESTIONS
The International Research Symposium in Service Management (IRSSM) is an annual symposium initiated in 2010 under the Service Education, Research and Innovation (SERI) initiative. It aims to promote research and publications among service researchers by providing a unique platform for networking with both domestic and international researchers.
IRSSM is organized by various universities worldwide, with each symposium hosted successively by different institutions. The symposium is generously supported by research centers and universities such as Karlstad University (Sweden), University of Queensland (Australia), Radboud University (Netherlands), Cornell University (USA), and St. John's University (USA).
IRSSM aims to:
⦿ Promote research and publications among service researchers.
⦿ Provide a platform for networking with researchers globally.
⦿ Foster academic debate and establish research collaborations across regions and countries.
Researchers, practitioners, and students worldwide are invited to participate in IRSSM. The symposium typically hosts between 80 and 120 participants from 25-26 countries.
IRSSM covers a wide range of topics related to service management, including the role of AI in achieving sustainable service excellence, customer experience, and digital transformation.
Calls for papers are announced on the IRSSM LinkedIn page and other official channels. Interested individuals can submit their abstracts and papers as per the guidelines provided in these announcements.
Yes, IRSSM community members have contributed to impactful research. For instance, Dr. Sumit S., Dr. Rahul Pratap Singh Kaurav, Aishwarya Ramasundaram, Dr. Sonia Kataria, and Dr. Nirav Halvadia published a paper titled "AI enabled travel: a MOA-nificent journey" in the Asia Pacific Journal of Tourism Research, exploring customer participation in AI-enabled value co-creation in tourism and hospitality.
Attending IRSSM provides opportunities to:
⦿ Fresent and develop research papers for publication.
⦿ Fetwork with international researchers and practitioners.
⦿ Fngage in academic debates and establish collaborations.
⦿ Fain insights into the latest trends in service management.
For more details, visit the IRSSM LinkedIn page or the official website at www.irssm.org.
